Shipping policy
Shipping Policy
Thank you for shopping at Apex Store. We are committed to delivering your order as quickly and safely as possible. Below is the detailed information regarding our shipping processes, times, and policies.
1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number.
2. Shipping Estimates & Delivery Times
Because we source high-quality products directly from global manufacturers to offer you the best prices, shipping times may vary depending on your location:
United States & Canada: 7 - 14 business days
United Kingdom & Europe: 7 - 15 business days
Australia & New Zealand: 10 - 18 business days
Rest of the World: 12 - 20 business days
Please note that these are estimated delivery times. Occasional delays may occur due to customs clearance, carrier delays, or high-volume shipping seasons (like holidays).
3. Shipping Rates
Standard Shipping: We offer standard flat-rate shipping on orders. Shipping costs will be calculated and displayed at checkout.
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking active status usually updates within 48 hours of shipment. You can track your package directly through our website or via the link provided in the email.
5. Customs, Duties, and Taxes
Apex Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages and Lost Packages
If you receive your order damaged, or if your tracking shows the package was delivered but you haven't received it, please contact our support team immediately at apexstoreshopify@gmail.com. Please save all packaging materials and damaged goods before filing a claim.
7. Address Changes & Undeliverable Packages
It is the customer's responsibility to provide a correct and complete shipping address. If you notice an error in your address, please contact us within 12 hours of placing your order. We cannot change the shipping address once the order has been processed or shipped.
If you have any questions or need further assistance regarding the shipping of your order, please do not hesitate to contact us at apexstoreshopify@gmail.com.